Customer Success Director — North America

Role at a glance

Turn accounts green before renewal is a surprise fight.

Meridian Research (demo) supports university labs. You will lead a CS pod owning onboarding, value proof, and exec relationships—so renewals and upsell are a plan, not a Hail Mary in week 50.

What you will do

• Build simple health: usage depth, key workflows completed, and exec sponsor—then automate the right nudges and CSM plays
• Tighten handoffs with sales: clear success criteria, timeline, and what “ready for expansion” really means in data
• Hire, coach, and model great QBRs: not slide decks, but a shared operating plan the customer signs off on

What we need

• 4+ years leading CS, onboarding, or solutions teams in B2B SaaS with 90%+ net retention as a real goal

How we will interview you

A QBR teardown (good and bad), a case on a churn save, and a discussion on comp alignment between CS, sales, and support when incentives conflict.

Note: this posting is demo data for the portal. Compensation band tests filters only. Apply via example.com addresses in this record.